The Jiva Member Engagement Navigator Solution

The Jiva Member Engagement (ME) Navigator is an omni-channel communication solution that utilizes clinical intelligence to automate efficient and effective member engagement. Rather than reverting to historically inefficient, labor-intensive communication techniques, the ME Navigator predicts the most likely and cost-effective way to contact a member, delivers a message, and potentially elicits a desired response.

This powerful solution provides educational information and tools that help members make informed decisions, ultimately leading to improved health outcomes, increased satisfaction, and better cost control by encouraging preventative care and adherence to treatment plans.

The Jiva ME Navigator helps members, beneficiaries, patients, providers, caregivers, administrative staff, quality managers, and more by:

• Engaging members how and when they want to be reached
• Automating outreach workflow
• Visualizing data through analytics

Download this product overview now to learn all the components of The Jiva Member Engagement Navigator.

Additional Resources

Blog: The New Healthcare Consumer Engagement Landscape

Blog: Jiva Member Engagement Navigator: Enhancing Consumer Engagement

Video: Customer Engagement – Powered by Jiva

Blog: AI and Its Value in Enhancing Member Engagement in Healthcare